Q: When will I receive my order?
A: Orders take about 2-4 business days for processing. Domestic (US) orders take 3-5 business days with first class including tracking and international orders take roughly 14-21 business days. (Pre-COVID)
Q: Are there any DELAYS in delivery currently?
A: Weinavan is operating at normal speeds, but due to the impact of COVID-19, our carrier partners and fulfillment centers are experiencing delays. It may take longer than usual for your order to arrive.
Q: How do I know when I will get my order?
A: Once we ship out your item, you will be emailed a tracking number. Learn more in our Shipping Policy here: https://weinavan.bigcartel.com/shipping
Q: Can I change my shipping address once the order has been placed?
A: As long as the order hasn't been packed and shipped out, we can make a change to the shipping address, just contact us via email. If your order has already been shipped out, the customer will be responsible for the re-ship cost.
Q: How can I place a custom order?
A: The best way to place a custom order is to send an email with what you are looking for. It would be best to provide what your design is, the size of your design, the colors and how many colors in the design, and lastly, the quantity that you are looking to order so that we can give you a precise quote right away.
Q: What if I need to do a return or exchange?
A: All sales are final. Please read our exchange policy here: https://weinavan.bigcartel.com/return-policy
Q: What are the International Order Custom Duties?
A: Customs issues and regulations are outside the control of the United States Postal Service.
Q: UPS International Duties & Taxes
A: Mailers of packages in the United States pay for postage that covers the cost of transporting and delivering packages. Customs duties and taxes are not covered in the postage fee, but are the responsibility of the recipient. Please check the appropriate service guide or contact your local UPS office for country specific billing information.